Account

  • How do I bookmark a post?

    When you view a post on the site or in the apps, there is a button labelled "Bookmark" that shows up below every post that you can click to bookmark the post.

    Once you bookmark a post, the post will be visible on the bookmarks page.

  • How do I change my location?

    There are different answers depending on which location you are referring to.

    The location of posts you see on the main posts page is based on the groups you are a member of and your post settings. You can add and remove groups on the Groups page at any time. And you can change your post settings using the post options on the Settings page.

    If you're trying to change the location that shows up on your posts (either the location text or the map), you can edit your posts to change the location of the post. And when you submit new posts, make sure to check that the Location field on the New Post page has the correct location.

  • How do I change my password?

    If you're logged in, you can change your password on the Settings page.

    If you are unable to login, see how to reset your password

  • How do I change my profile picture?

    You can change your profile picture on the Settings page.

  • How do I change which posts I see?

    You can change which posts you see by updating your post options on the Settings page. To get the most control, you should enable the option labelled "Only show posts that are near me" and then set the distance to match the local area you want.

  • How do I create a search alert?
    1. Go to the main posts page
    2. Use the search option at the top of the page to search for the item that you are looking for (1-3 keywords work best).
    3. Then click the Save Alert button that shows up.
    4. Finally, select the types of posts you want to be alerted about (Offers and/or Requests) and click the "Save" button.

    Once you've created a search alert, you can control whether you get notified by email, push notification or both in the Posts Notifications section of the Settings page.

  • How do I delete a bookmark?

    To delete a bookmark, view the bookmarked post on trash nothing and click the button labelled "Bookmarked" to remove the bookmark.

  • How do I enable push notifications?

    You can enable push notifications in the Notifications section of the Settings page.

    The Android app and the iOS app both support push notifications. If you aren't using the Android or iOS app, you will need to use a browser that supports push notifications.

  • How do I get to the Settings page?

    The following link will take you to the Settings page.

    When you are logged in, a link to the Settings page is in the Account menu that is at the top right of most pages on the site and in the app. Once you open the Account menu, click the link labelled "Settings" to open the Settings page.

  • How do I join?

    Go to the sign up page and follow the instructions there.

    If you'd like to sign up without a Facebook, Google, Microsoft or Yahoo account, you can click the link below the large white buttons that is labelled "create a new account".

  • How do I leave feedback?

    You can leave feedback (or change the feedback) on another person by following the directions below:

    1. Go to the messages page and open the conversation with the person you want to leave feedback on. If the conversation was archived or blocked, you will find it in your archived conversations or your blocked conversations.

    2. Click on their profile image at the top of the conversation

    3. Click the Leave Feedback button

  • How do I log in?

    You can use the login page to log in.

  • How do I log out?

    To log out, go to the main posts page and open the account dropdown menu by clicking the person icon near the top right of the page. Then select the log out option.

  • How do I remove feedback I've left on someone?

    You can remove feedback you've left on another person by following the directions below:

    1. Go to the messages page and open the conversation with the person you want to leave feedback on.

    2. Click on their profile image at the top of the conversation

    3. Click the Leave Feedback button

    4. Click the button labelled "remove the feedback".

  • How do I remove my account?

    You can remove your account using the option at the bottom of the Settings page.

  • How do I search for items?

    When you are logged into the main site, there is a search box at the top of most pages that you can use to search for items. The search works best when you use 1 to 3 keywords.

  • How do I use my existing membership account with trash nothing?

    Existing accounts from other sites can't be reused with trash nothing because all the sites are run by separate organizations and there is no method of transferring account data from one site to another. But it only takes a minute to create a new trash nothing account and you can remove your account at any time.

  • How do I view my bookmarks?

    The account menu at the top right of most pages has a link to the bookmarks page.

  • How do I view my profile?

    You can view and edit your public profile at any time on the Settings page by clicking the link labelled "View Public Profile" that is shown in the Profile section.

  • How does feedback work?

    The feedback information you see on other members has two main parts - a feedback score and a positive feedback percentage. If you've used eBay before, then you'll probably be familiar with how these work.

    The feedback score is a number shown inside a colored box with an arrow next to it. The arrows and the coloring are just a quick visual indicator of whether someone's feedback is good (blue with an up arrow) or bad (red with a down arrow)*. The feedback score is the count of all positive feedback a member has received minus the count of all negative feedback a member has received. A positive score means that a member has received more positive feedback than negative feedback. And a negative feedback score means that a member has received more negative feedback. So higher scores are better.

    The positive feedback percentage shows what percent of the feedback a member has received in the last year was positive. This gives a better understanding of the data that makes up the feedback score and provides a good summary of the more recent feedback a member has received. If a member hasn't received any feedback in the last year, then no positive feedback percentage will be shown.

    The feedback system was only launched in 2020 so there are many members (both long time and new members) who won't have any feedback shown.

    *In more detail, the red box with a down arrow shows up when someone has a feedback score that is less than zero. Otherwise the box will be blue and have an up arrow.

  • I accidentally created multiple accounts - how do I fix this?

    You should choose which account you want to keep and which one you want to remove. Once you've decided which account to remove, log into that account and use the remove account option at the bottom of the Settings page. Just make sure you are logged into the correct account before removing it by viewing which email address shows up on the Settings page.

    If you're having trouble logging into the account you want to remove, first make sure you are logged out and then visit the login page to log in. You can also reset the account password if you don't remember the password for the account.

    Once you've removed the extra account, you may want to change your email address on your remaining account if you prefer to use the email address that was on the removed account.

  • I forgot my password and can't login, how do I reset it?

    If you are sure you have an account on trash nothing, you can reset the password on the account.

    If you have an account on one of the other freecycling sites (there are multiple), you'll need to create a trash nothing account before you can use trash nothing with your local groups.

    Note: If you signed up using a Google, Yahoo, Microsoft or Facebook account, you can login without a password by simply clicking one of the large white buttons near the top of the login page.

  • I haven't received the verification email after signing up.

    The verification email can take a minute or two to be delivered. If you can't find it in your email account or spam folder after a couple of minutes, try to log in and you will be given the option to resend the email.

    If you have a Facebook, Yahoo, Google or Microsoft account, you can verify your email account by simply clicking the corresponding large white button at the top of the sign up page or the log in page.

  • What is my feedback score?

    If you have a feedback score, it will be displayed on your posts and on your public profile. You can view your public profile at any time on the Settings page by clicking the link labelled "View Public Profile" that is shown in the Profile section.

    Don't worry if you don't see a feedback score on your public profile. The feedback system was only launched in 2020 so there are many members (both long time and new members) who won't don't yet have feedback scores.

  • What is my username and how do I change it?

    Your username is the unique identifier that shows up on all your posts. It is automatically created for you based on the username of the email address that you sign up with. If you need to change your username (for privacy reasons or if it isn't family friendly), you can use the username change request form to view and change your username.

  • Which browsers support push notifications?

    On Windows, Linux and Android devices, most browsers support push notifications including Firefox, Chrome and Edge.

    On iPhones and iPads, no web browsers support push notifications yet*. You should use the iOS app to get push notifications.

    On Apple laptops and desktops, most browsers except Safari support push notifications** (eg. Firefox and Chrome).

    *iOS 16 may support push notification for iOS web browsers when it's released in 2023.

    **Safari 16.1+ on macOS Ventura or newer should support push notifications.