How can I tell if someone has seen my message?
There is no way to tell if someone has seen or read your messages.
You can tell if your message has been sent successfully by looking for the checkmark that shows up on your message on the messages page. But there is no way to track if or when someone sees your message because many people only read and respond to messages by email and there is no way to know when someone opens or reads an email.
You may also want to read the help page about not getting responses.
How do I block someone?
To block someone, use the messages page to find the conversation from the person you're trying to block. Once you are viewing the conversation, click on the options menu near the top right of the conversation and select "Block" (the options menu uses an icon showing 3 vertical dots).
Once you block someone, you will no longer receive messages or emails from them.
How do I choose who to give my offer to?
It's completely up to you! Some people choose the first person to respond. Some people try to give their items to the people who need them most.
When you're choosing, you might want to keep some of the no-show prevention tips in mind to help you choose someone who is more likely to show up.
How do I delete messages?
To delete messages, use the messages page to find the conversation you want to delete. Once you are viewing the conversation, click on the options menu near the top right of the conversation and select "Delete" (the options menu uses an icon showing 3 vertical dots).
How do I reply to a post that I'm interested in?
If you're on the site, in the app or reading a digest email, simply click on the post title to view the full details of the post. Once you are viewing the full post, look for the reply text area that shows up below the post description (on mobile devices) or to the right of the post description (on laptops and desktop computers). You can type a reply and then click the "Send Message" button to send a reply.
Keep in mind that the person offering the item may hear from multiple people who want it, so you might not always get the item.
If the offerer picks you, you and the offerer will arrange a time and place for you to pickup the item. Usually, you pickup the item at or near the offerer's home.
How do I reply to an email from another member?
You should be able to reply to emails from other members like any other email.
Alternatively, you can use the messages page to view and reply to messages from other members.
- How do I unblock someone?
- How do I view archived conversations?
How do I view someones profile?
If you've sent or received messages with the person, go to the messages page and view the conversation. Then click their photo or name that shows up at the top of the conversation to view their profile.
If you're viewing a post, the profile of the person who posted will show up below the body of the post.
And when you're viewing the profile, you can click on the persons photo or name to view all their past posts.
I replied to a few posts but I never got any responses?
Sometimes emails end up in people's spam or junk mail folders so make sure you check the messages page and your spam mail folder for replies (sadly it's impossible to know if an email ends up in a recipients spam mail folder). And it never hurts to resend your message if you don't hear back within a day or two.
Other times, you won't receive responses because people forget to mark their offers as gifted. This causes their offers to stay on the group when they should have been removed. To help prevent this, posts are automatically removed from the listings after 90 days.
This can also happen when someone posts a popular item that causes them to get a lot of replies. Rather than reply to everyone, people often only reply to the person they choose to gift the item to.
And a lot of posts get claimed within a few hours or days of being posted. So you're more likely to get a response if you reply soon after a post is published.
Where do replies to my posts and messages go?
Replies to your posts and replies to messages that you send in response to other peoples posts will show up on the messages page* and they will be emailed to the email account that you signed up with. You can view and change this email address on the Settings page.
Sometimes the emails from other members may end up in your junk or spam folder so make sure to check there for responses as well.
*A link to the messages pages is at the top right of most pages. The link uses a chat bubble icon that you can click to go to the messages page.