Feedback

  • How do I leave feedback?

    You can leave feedback (or change the feedback) on another person by following the directions below:

    1. Go to the messages page and open the conversation with the person you want to leave feedback on. If the conversation was archived or blocked, you will find it in your archived conversations or your blocked conversations.

    2. Open the menu at the top right of the conversation by clicking the icon with 3 vertical dots that is to the right of the persons' profile image and name.

    3. Click "Leave Feedback"

  • How do I remove feedback I've left on someone?

    You can remove feedback you've left on another person by following the directions below:

    1. Go to the messages page and open the conversation with the person you want to leave feedback on.

    2. Open the menu at the top right of the conversation by clicking the icon with 3 vertical dots that is to the right of the persons' profile image and name.

    3. Click the "Leave Feedback" option

    4. Click the button labelled "remove the feedback".

  • How do I view another members' feedback?

    If a member has a feedback rating, it will show up next to their profile photo on the post view page and next to their profile photo when you view a message or conversation with them.

    If a member doesn't have a feedback rating, nothing will be shown in the spot where feedback ratings usually show up.

    If you've left feedback on someone, you can see your feedback comments next to their feedback rating on the post view page or by clicking on their name or photo on the messages page. The feedback comments that other people have left are not currently shown to anyone except the person who left them.

    To learn what the feedback rating numbers mean, read how the feedback works.

  • How does feedback work?

    The feedback information you see on other members has two main parts - a feedback score and a positive feedback percentage. If you've used eBay before, then you'll probably be familiar with how these work.

    The feedback score is a number shown inside a colored box with an arrow next to it. The arrows and the coloring are just a quick visual indicator of whether someone's feedback is good (blue with an up arrow) or bad (red with a down arrow)*. The feedback score is the count of all positive feedback a member has received minus the count of all negative feedback a member has received. A positive score means that a member has received more positive feedback than negative feedback. And a negative feedback score means that a member has received more negative feedback. So higher scores are better.

    The positive feedback percentage shows what percent of the feedback a member has received in the last year was positive. This gives a better understanding of the data that makes up the feedback score and provides a good summary of the more recent feedback a member has received. If a member hasn't received any feedback in the last year, then no positive feedback percentage will be shown.

    The feedback system was only launched in 2020 so there are many members (both long time and new members) who won't have any feedback shown.

    *In more detail, the red box with a down arrow shows up when someone has a feedback score that is less than zero. Otherwise the box will be blue and have an up arrow.

  • Is feedback anonymous?

    When you leave feedback, it is anonymous and the other member won't receive any notification that they have new feedback.

  • What is my feedback score?

    If you have a feedback score, it will be displayed on your posts and on your public profile. You can view your public profile at any time on the Settings page by clicking the link labelled "View Public Profile" that is shown in the Profile section.

    Don't worry if you don't see a feedback score on your public profile. The feedback system was only launched in 2020 so there are many members (both long time and new members) who won't don't yet have feedback scores.